Do you offer direct billing?

No. We do not generally offer direct billing.

What types of professionals work at Conscious Counselling and Wellness?

We employ a diverse team of regulated mental health professionals, including:

• Registered Social Workers (MSW, BSW)

• Licensed Counselling Therapists – Candidates (LCT-C)

• Canadian Certified Counsellors (CCC)

All of our practitioners are in good standing with their respective professional colleges or associations.

Are social work or counselling services covered by insurance?

Many extended health insurance plans cover services offered by Registered Social Workers (RSW/MSW/BSW), Licensed Counselling Therapists (LCT-C), and Canadian Certified Counsellors (CCC) — but every plan is different. Coverage depends on your specific provider and policy.

How do I find out if my insurance will cover sessions?

The best way is to contact your insurance provider directly. We cannot verify coverage on your behalf. Below is a helpful script you can use when calling or emailing your provider.

Insurance Coverage Inquiry Script

You can copy/paste or read this to your insurance provider:

“Hello, I’m inquiring about my mental health benefits. I would like to know if my plan covers counselling or psychotherapy services provided by the following types of professionals:

- Registered Social Worker (RSW/MSW/BSW)
- Licensed Counselling Therapist – Candidate (LCT-C)
- Canadian Certified Counsellor (CCC)

The clinic I hope to attend is called Conscious Counselling and Wellness. Can you confirm whether sessions with these professionals would be reimbursable through my plan?

If so, please let me know:

How much coverage I have per year

Whether I need a doctor’s referral

The amount or percentage reimbursed per session

If there are any session limits or eligibility requirements

How I submit receipts for reimbursement

Thank you.”

Do you offer sliding scale or reduced cost options?

Yes — we offer limited sliding-scale spaces based on financial need. Please email to inquire about current availability.

Do I need a diagnosis to access services?

No. You do not need a medical diagnosis or referral to attend counselling at Conscious Counselling & Wellness.

Can I use my spouse’s or parent’s insurance?

This depends on the policy. If you are covered as a dependent, sessions may be eligible. Please check directly with your insurance provider.

What if my insurance denies coverage?

You will be responsible for payment, but you may want to ask your insurer if they will cover sessions under another provider type name your provider may also fall under (e.g. “clinical social worker”), or if your plan allows an exception with a physician’s referral